I believe this ad should be pulled from the advertising for Nutrisystem as it offends not only me but many people I have talked to. Can you advise on this matter too. Common problems addressed by the customer care unit that answers calls to include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. I cannot eat them. I could not eat it. It makes Marie look terrible in that TV add. I want to cancel any further shipments to my address.
You can call the number above while abroad for free using our GetHuman Phone. I have yet to receive a return label I lost my little booklet with t I never agreed to have automatic reorder.
I just recived a big box I do not want. Customer Number - by the Numbers Phone number to dial. Call picked up by a real person. Best time to dial. Navigate phone maze to a human. Rank among phone numbers. Wed Sep 12 This phone number is NutriSystem's Best Phone Number because 7, customers like you used this contact information over the last 18 months and gave us feedback.
Common problems addressed by the customer care unit that answers calls to include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call NutriSystem we recommend you tell us what issue you are having and then possibly contact them via phone or web. If I can return any of this for a refund without paying an exorbitant shipping fee, please let me know. Stop using Marie Osmond. She has been sucked, plucked, nipped, tucked and airbrushed.
Any person that attended to can look good. I received my order with the Fast5 and remainder of food. When I opened the box I found the shipment had been handled rough and one container of food was broken open. It was a mess. The product was shipped by FedEx.
I found when I opened the Fast 5 box there was no shaker bottle in the kit. I understood there would be a shaker bottle in the kit.
I will call Monday but wanted to let you know about my problem today. Please think about getting another commercial and keep me from having to change the channel. It would be ever so nice not to hear any more about the little black dress. I need to cancel because I have reached my goal. Nutrisystem works and now I want to try it on my own. Thanks for all your help.
I just received notice shipment was sent on July If this order arrives then I am cancelling. Why do you offer delay possibilities and then disregard customers wishes? I received my order and I was sent 10 Chicken Parmesan Pasta lunches!
I realize you were substituting for some other lunches. This lunch is one of my least favorites. I should have been notified so I could have made my own selections. I just opened a chocolate doughnut for breakfast, enjoy by date of Dec 10, and it was full of green mold. I have a picture if you need to see it.
Under the date was SF Has anyone else had this happen. Will you replace this item? I would like to cancel membership and not to receive future shipments. Please send cancleation number. I need to discontinue my membership at this time.
I was told I could do that by leaving a message here by Isabel. Please send a confirmation number. Have returned unused food in fourteen day money back guarantee period. Have not received refund and it has been two weeks, Customer service people have not been any help in solving this matter,. Received non-perishable food last Friday at home: Never had this problem before.. HM phone Thank you. Of course charged for them. My name is Mona Olinsky.
I was previously on the program for 6 months and loved it. I reached my goal of weight loss and then some. I have now started the program back as of August This time it has been a very unpleasant experience due to the shipments and arrival of my monthly food order.
The order before this last one, all the frozen food was practically melted. And it was delivered more than a week after the regular food arrived. The whole experience of trying to reach a live person in your customer service dept.
And she managed to get my frozen food replacement shipped immediately. I understood that these things can happen as I was told last month there was a problem with the dry ice. However, this month my regular food was received a week ago today and I still have not received the frozen food. When I finally again got a live person to answer customer service this morning, I was told the frozen food will be shipped today.
I am almost out of frozen food selection. After a serious discussion I asked to speak to a Supervisor. Of course I was told they were all busy and I would have to wait awhile. I did not want to hang up and re-live the whole mess of trying to reach someone. After a few minutes, a Supervisor named Alisha did come on the line. She said I should receive it this week probably by Tuesday.
So at that point I cancelled my next order and my business with Nutrisystem. When I was on the program before I never had this problem. My dry food and my frozen food were delivered to my home either the same day or a day afterwards.
I realize they come from 2 different facilities, however, they should still co-ordinate the shipment so that the customer has ALL the food about the same time.
This way the customer can have the choice of what he wants to eat on any day. I no longer can refer people to your program. And I am very disappointed that I am unable to continue on Nutrisystem. Something has gone wrong in the shipping decisions being made, as well as the customer service dept. Last time I was on hold for 45 minutes. I am still going to reach a Director or Senior Vice President in Corporate to share my experience with because they need to know what is happening.
I just placed an order and requested mac n cheese and received mushroom ristto instead. I will not each anything with mushrooms.
What do I need to do to correct this order? I am trying to delay my order. Please delay it for one month. I have reached my goal and do not need for at least one month. All of my cheddar broccoli rice lunches were damaged in my last shipment. That is 5 of 5 lunches came damaged. I feel the food was ghastly. I had pushed my order out 3 times, because I still had food left from the 2nd order I place.
I could not eat it. I would gag on it. I would cook my own food or buy weight watchers food. Checked the packages with other products on the shelf and found items that matched sodium calories etc. I asked for my money back and then I find out my 2 weeks are up. Not a word of this on your website that I saw. I cancelled my next order and from you is a refund less the Thanks for your help. I did send an email no. I want to add that I just saw your ad on the tv and it says in large letters that money back guaranteed!
You need to honor what you say about your program and be up front. I will be looking for my full refund-my next step is to get my bank involved.
They are very helpful with things like this. My bank account is overdrawn. I contacted customer service last Monday and after speaking with them I asked for a manager. I spoke with Deandra who said they would review the tapes and get back with me within 72 hours.
I did not receive a call and have not had any contact with her since then. I realize the weather has challenged everyone and if this is the reason for the delay I can understand that. I do hope someone gets back with me soon. I also am concerned I started program on Jan 11th and received initial one week of food items. Then I received two weeks worth. I paid for a full month and unless I am not understanding something I should be receiving a credit.
I want to also say I just chatted with counselor and received helpful information how to change my order. That renews my good thoughts about the program. I lost 18 pounds in the first week and am continuing to lose. I am very happy and do not wish to discontinue. Waiting for an email reply and contact from manager who promised she would call. She also said she was sending out crush shakes in the different flavors and to this date I have not received an email saying it was shipped.
Can you advise on this matter too. This is the only way I can see to send you an email. This program is not for me. First, I do not like chocolate or peanut butter. In the other box of food: I love the product.. Because I just got a new order on Friday Just wondering after each milestone I got one.. To make me feel better about the lbs I drop.. I tried to delay my shipment again and was told I could not do it. As a result, I would like to cancel my program.
One week ago I ordered the Uniquely Yours program. Today I received the dry products of my order… In two days after talking to five different people, no one can find the rest of my order, which is all frozen food!!! Fed ex says the order is Not Found….. I demand the rest of my order!!! Where is my order? I would like to cancel my participation as of February 22, Please send me no more food and do not charge me. I am trying to cancel my auto delivery can you assist me? Or should I just send it back when it arrivss?
It has been at least six weeks. Dry good … Havebeen sent back. And I know you received these over two weeks ago I talked a lady who told me so. Customer service has been disappointing. I am on my second month of Nutrisystem and I am enjoying the food and losing weight. However, I specified where I was asked that I wanted no more spicy foods; Kung Pao noodles, chili and beans..
How did this happen? For my second month of food, I specified at extra cost to NOT have any spicy foods in my order at all. I cannot eat them. What can I do about this? In my last order one of the dinners, chicken pot pie, had mold all over the outside of the package.
Needless to say I threw it away but must say I am not at all pleased with this. Makes me wonder if it could possibly affect all the other items in my order. Just an email that your company has sent another order plus one prior to this which I have not ordered at. Of course, I said NO. You have put these TWO orders on my credit card to my dismay. I received an email that my next order was to be processed this week to be shipped on March I only started this plan 2 weeks ago so it is not time for another order.
I delayed it for a week. I have tried the number 3 times and have been on hold for hours. I want to cancel my account. I have lost 30 lbs and have been very happy with your product. I am ready to go on my own and eat right.
Please use this as my cancellation. I will not allow any more money to be taken out of my account. Please send verification of my cancellation. That is the ugliest blue and white dress that I have ever seen on a woman. It makes Marie look terrible in that TV add. It has been almost 3 days since I emailed customer service regarding my request to terminate any more deliveries due to financial hardship. I have yet to receive an answer and my next order is supposed to ship on April 7th.
Please cancel future shipments to my address. My financial situation is in crisis mode due to family issues and illness. I enjoyed the program and have reached the goal weight I set.
Discontinue my Nutrisystem Program. Today is the 14th of April Do not ship my order on auto ship on April 19th. Do not charge me for the order scheduled to be shipped on the 19th.
Please answer your phone. I have deleted my email address from Nutrisystem four different times, however continue to receive emails daily! I put the same lablrd on both boxes. I tried your Diabetic Dinner , I purchased it May 4th, but before I got your milk shakes, since then I have lost 18 to 23 lbs. I am using the menu that came with the dinner , bought the muffins, pizzas, and more of the shakes.
I still have around 68 to 63 lbs to go. Also wanted to add I have no hankerings to go a fast food place, by pass the chips in the store, it has changed my whole way of eating and wanting things that are not good for my health and body. Thank you Nutrisystem for helping making our health better. I just turned 74 years and this will hopefully extend my life.
Also help with me getting my balance and walking better. I am disappointed in this very expensive diet. I wanted to lose 25 pounds. The food is not as good as advertised, unless you like beans. Too many bean dishes, which upset my stomach. Pizza tastes like cardboard. Too much sodium in the food. Tried to contact cust. False advertising — someone was supposed to support your questions. I have been trying to contact you and have unable to send email or get a chat…please help….
I will never buy your product and tell my conservative friends what you have done so they can boycott you as well if Bill is fired. Why let the competition take business that should be yours? Trying to cancel plan.